Thank you for shopping at https://gvjqxfjb.shop, operated by Houlang (Nanchang) Electronic Commerce Co., Ltd. We want you to be fully satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused, unworn, unwashed, and in the same condition that you received it.
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It must also be in the original packaging with all tags attached.
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Proof of purchase or order confirmation must be provided.
Items not eligible for return include:
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Items marked as “final sale” or “non-returnable”
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Intimate or sanitary goods, such as underwear or swimwear
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Gift cards or promotional items
2. How to Initiate a Return
To start the return process, please contact us at:
📧 Email: [email protected]
📍 Address: Room 601, Unit 3, Building 1, Xingguang Mingyuan,
No. 1299, Lvyuan Road, Wanli, Nanchang City, Jiangxi Province / 331000, China
Please include the following information:
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Your full name
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Order number
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Reason for return
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Photos (if the item is defective or damaged)
After your return request is approved, we will provide return shipping instructions.
Note: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
3. Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original method of payment within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.
4. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order.
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of delivery. We will arrange for a replacement or issue a full refund at no extra cost to you.
6. Late or Missing Refunds
If you haven’t received your refund:
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First, check your bank account again.
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Then contact your credit card company or payment provider — it may take time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Houlang (Nanchang) Electronic Commerce Co., Ltd.
🌐 Website: https://gvjqxfjb.shop
📧 Email: [email protected]
📍 Address: Room 601, Unit 3, Building 1, Xingguang Mingyuan,
No. 1299, Lvyuan Road, Wanli, Nanchang City, Jiangxi Province / 331000, China